• How do I launch Tier2 Submit 2010 once I have installed the program?
• How can I import my Tier2 Submit data from last year (2009) into the current Tier2 Submit 2010 software?
• How can I print a copy of my completed, validated submission?
• Why do I get a validation error that says that I am missing the owner/operator?
• How do I fix the validation error, “Must have a 24-hour emergency contact number”?
• Does my state accept Tier2 Submit?
• When I try to start Tier2 Submit, I get an hourglass, but the program does not start.
• Why can’t I read the files within the zip file exported from the Tier2 Submit application?
• How do I export to a diskette?
• When I try to enter data in Tier2 Submit, why do I get an error message “This field is not modifiable”?

• Q: How do I launch Tier2 Submit 2010 once I have installed the program?
  A: Go the Microsoft “Start” button at the bottom left of your desktop and click on “Programs”, then click on the Tier2 Submit option from the menu.
• Q: How can I import my Tier2 Submit data from last year (2009) into the current Tier2 Submit 2010 software?
  A: The step by step export/import process for Tier2 Submit can be found in the handout, “Import Last Years Tier 2 Submit Data into Tier 2 Submit 2010“
• Q: How can I print a copy of my completed, validated submission?
  A: Tier2 Submit will only create submissions from the Facilities module. If you are not in the Facilities module, go to “File” on the top menu bar, then select “Open” and choose “Facilities” from the list. Then go to the “File” menu on the top menu bar and click “Create Submission.” After you have clicked “Create Complete Paper Report” or “Create Original Style Report”, click the “Print Report” button. Then click “OK” on the Print Setup pop-up window (make sure you have selected the correct printer).
• Q: Why do I get a validation error that says that I am missing the owner/operator?
  A: Make sure that for each facility you have at least one contact with a contact type of “Owner/Operator.” Click in the blank “Contact Type” field and choose the “Owner/Operator” label from the pull down list.
• Q: How do I fix the validation error, “Must have a 24-hour emergency contact number”?
  A: Each contact designated as an “Emergency Contact” must have a 24-hour contact number. Go to the “Facilities” record for the facility with the error. Click on the “Contacts” tab. Double-click the contact which displays “Emergency Contact” as “Contact Type.” For the phone number that you wish to designate as the 24-hour number, click in the “Phone Type” field next to the phone number and choose “24-hour” from the pull down list.
• Q: Does my state accept Tier2 Submit?
  A: Yes. Massachusetts and the Barnstable County Regional Emergency Planning Committee REQUIRE that you use Tier 2 Submit 2010 software to submit your annual Hazardous Chemical Emergency Inventory Report by MARCH 1st.
• Q: When I try to start Tier2 Submit, I get an hourglass, but the program does not start.
  A: This is a conflict that occurs on Dell Computers with Yamaha SoftSynthesizer. The Yamaha SoftSynthesizer conflicts with any program made with FileMakerPro, such as Tier2 Submit. To determine if you have a Yamaha SoftSynthesizer, go to your Windows “Start” menu, then to “Settings,” then to “Control Panel,” then to “Add/Remove Programs.” At the end of list, look to see if you have any products listed under Yamaha. If you do, you may uninstall the Yamaha product and you will then be able to start Tier2 Submit. (If you have the Yamaha software, you may reinstall it when you are finished using Tier2 Submit).
• Q: Why can’t I read the files within the zip file exported from the Tier2 Submit application?
  A: The zipped files that are exported from Tier2 Submit can only be read if they are imported back into Tier2 Submit or CAMEOfm. The electronic files exist in a format that is not readable outside of Tier2 Submit or CAMEOfm software.
• Q: How do I export to a diskette?
  A: If you are preparing your electronic submission, go to your “Facilities” record, select “File” from the file option menu, click the “Create Submission” option, and click “Start Submission Validation”. After validation has passed click “Create Electronic File.” In the “Save As” window pull down the “3.5 Floppy” option, name your file, and then click “Save.”
• Q: When I try to enter data in Tier2 Submit, why do I get an error message “This field is not modifiable”?
  A: This is due to the fact that you don’t have sufficient privileges to use the software; you have “read only” access. Please contact your System Administrator and let them know that they need to grant you “complete access” to use the software. Once the complete access is granted, you should be able to enter data.

If you have further questions or need additional assistance with completing and filing your Tier 2 Submit for the report year of 2010, please contact:
Amy L. Wallace, MRP
Emergency Preparedness Project Assistant
Barnstable County Regional Emergency Planning Committee
Department of Health & Environment
Phone: 508-375-6908
Email: awallace@barnstablecounty.org
M – F 8:00 AM– 4:30 PM